Client & task
Kombi Camping is a family-run business in South Australia that hires out classic Kombi vans, fully equipped for camping adventures. Their customers are couples, families, and travellers looking for a unique way to explore South Australia, particularly the Barossa Valley and surrounding regions.
The business had built a strong reputation through word of mouth and social media, but their booking process was holding them back. They were using a third-party booking platform that not only charged fees but also limited their control over the customer journey.
Kombi Camping wanted to bring their bookings in-house — giving customers a more personal experience while reducing costs.
The Brief
The owners approached Bitwyse with a clear challenge:
Eliminate reliance on third-party booking sites that charged significant fees per transaction
Improve customer communication by handling enquiries directly
Create a system that could manage availability and reservations without the need for spreadsheets or manual updates
It was essential that the new solution was user-friendly, affordable, and flexible enough to grow as the business expanded.
Our approach
Bitwyse worked closely with the owners to map out the booking journey, from the moment a customer landed on the website to the final confirmation email.
We designed and delivered a custom booking platform that included:
Direct Bookings
Customers could book vans straight from the Combi Camping website, eliminating third-party platforms.
Availability Management
A calendar-based system allowed staff to update availability in real time, preventing double bookings.
Integrated Communication
Automated confirmation emails and reminders reduced the need for manual follow-ups, while still giving staff the ability to personalise responses when needed.
Customer Dashboard
Customers could log in to view booking details, update their information, and communicate directly with the business.
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The Results
The impact was immediate. Combi Camping no longer had to pay third-party booking fees, and customers appreciated being able to book directly with the business. Communication became faster and smoother, with less manual back-and-forth.
The business now has:
Full control over their booking process and customer data
Lower costs by removing unnecessary third-party fees
A better customer experience with simple, direct communication
More time to focus on running and growing the business, instead of managing spreadsheets
67%
Increase in average
session duration
260%
More page views
Working with Dan was super easy. The process was smooth, communication was clear, and he delivered exactly what we needed. I’d highly recommend him for any website development or booking system projects.
